Shopping with us is easy (and fun!):

1. Browse our site and fall in love with your must-haves.
2. Click Add to cart.
3. Head to My Shopping Bag in the top-right corner.
4. Click Checkout Securely.
5. Pop in your shipping address and payment details, then confirm your order.

You’ll get a confirmation email straight to your inbox!

You can track your order anytime under My Orders in your account.

Once it’s shipped, we’ll send you an email with all your tracking details so you can follow your beauty treats right to your doorstep.

We’ve got you! Just email us at bunny@narinsbeauty.com‎
with your order number, and our team will hop on it right away.

We know the feeling — beauty heartbreak! 💔 But don’t worry, we restock regularly. Keep an eye on the product page for updates, or sign up for back-in-stock alerts so you’re first to know when it’s back.

Check the country selector at checkout — if your country is there, we’ll get your goodies to you.

Shipping times vary by destination. As soon as your order ships, we’ll send you tracking details by email. Please visit the Shipping & Delivery page for more details on expected deliveries. And if you ever need help, just drop us a note at bunny@narinsbeauty.com‎

Shipping costs are calculated at checkout based on your delivery address. For international destinations, some orders may be subject to duties and customs upon delivery imposed by the country authorities

Don’t panic — sometimes packages play hide and seek. 

Check your tracking link for proof of delivery — it may have been left with a neighbor, reception, or a safe place. Give it 24 hours (sometimes couriers mark “delivered” a little early) and then reach out to us at bunny@narinsbeauty.com‎ if it’s still missing.

We’d love to deliver your order free of extra charges, but sometimes your country’s customs office has other plans. 

Any duties, taxes, or import fees are set by your local authorities and are the customer’s responsibility. For international orders, extra shipping charges may also apply.

If customs or import duties are charged when your order arrives in your country, these will need to be paid by the recipient before delivery.

Once your package is with our courier partner, they’ll confirm your delivery date. Need to change it? Reach out to them directly, they’ll help arrange a new time.

Not always, but someone should be there to receive your beauty haul, just to make sure it lands safely in your hands.

We hope you love every beauty treat you order, but if something’s not quite right, unopened and unused products can be returned or exchanged within 14 days of receiving them. Just contact us with your order number and we’ll help you sort it out. 

Oh no — we never want that to happen! If your order arrives damaged or isn’t what you expected, let us know within 3 days of delivery. Send us your order number and a few photos, and we’ll arrange a replacement or refund ASAP.

For hygiene reasons, we can’t accept returns on products that have been opened or used — thank you for understanding.

For us, “clean” means beauty you can feel good about — 100% vegan, cruelty-free, and made with skin-loving ingredients. We avoid anything harmful to your skin or the planet, so you can glow guilt-free.

Absolutely! Every single product is 100% vegan and never tested on animals.

We partner with certified, trusted manufacturers around the world to bring you top-quality formulas you’ll love.

Yes! Our formulas are designed for all skin types, including sensitive. That said, we always recommend a quick patch test — your skin knows best.

Our ingredients are gentle, but every pregnancy is unique. We always recommend checking with your doctor before trying something new.

In order to make checkout quick and easy for you wherever you are in the world, we offer many payment options — from international credit/debit cards and digital wallets to local favorites and installment plans.

Credit & Debit Cards: Visa, Mastercard, American Express (Amex), Mada (Saudi Arabia)

Digital Wallets & Mobile Pay: Apple Pay, Samsung Pay

Buy Now, Pay Later / Installments: Tabby, Tamara

Very! All payments are encrypted and processed through our trusted, secure gateway PayTabs, so your details stay safe from checkout to delivery.

Don’t worry — it happens. Make sure your payment method is supported, double-check your details, and if it still doesn’t go through, contact your bank for more info. You can always try another payment method too.

Right now, we’re all yours online — exclusively at narinsbeauty.com

Stay tuned! We’ll share all the exciting news on our socials and website as soon as we hit the shelves.

We would love to discuss with you the opportunity to sell our products. Please email us at distribution@narinsbeauty.com

We are always happy to explore exciting partnership opportunities. Please email us at partnerhips@narinsbeauty.com

For all media inquiries, please email us at media@narinsbeauty.com

We love making new beauty friends. Email us at bunny@narinsbeauty.com‎ with your details, and our team will get back to you.

Easy! Click the little account icon in the top right, select Register, pop in your details — and you’re in.

Head to My Account and choose My Profile (for personal info) or My Addresses (for shipping details).

In My Addresses, edit the one you want and tick Set as default address. 

Go to My Orders under My Account and you will be able to review all your previous orders. 

No hard feelings (we’ll miss you 😢). Just update your preferences in My Profile.

Use the Contact Us form on our website or email bunny@narinsbeauty.com‎